At Sundar Sakhi, we strive to ensure your complete satisfaction with every purchase. Please review our return policy carefully to understand your options in case you need to return or exchange an item:

Product Tags: To be eligible for a return or exchange, the product tags must remain attached. Please ensure that all tags are intact and undamaged upon return.

Unboxing Video Requirement: We kindly request that you provide an unboxing video when returning or exchanging an item. This helps us ensure the condition of the product upon return and facilitates a smoother process.

Return and Exchange Conditions: Products may be exchanged or returned only if they are damaged upon receipt. We do not accept returns for reasons other than damage.

Money Return Option: In the event of a return due to damage, we offer the option of a refund. You can also choose to utilize the refunded amount to purchase other items from our store.

Exchange Request Timeframe: If you wish to exchange a damaged product, please submit your exchange request within 24 hours of receiving your order. Requests made after this timeframe will not be entertained.

We are committed to resolving any issues promptly and ensuring your satisfaction with your shopping experience at Sundar Sakhi. If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our customer support team.

Thank you for choosing Sundar Sakhi. We appreciate your trust and support!

Experience hassle-free shopping with our swift delivery service. From the moment you place your order, we ensure a seamless process, with packages typically arriving at your doorstep within 10 to 15 days, depending on your location and chosen shipping method. Whether you opt for standard delivery or expedited shipping, our goal is to get your items to you swiftly, so you can enjoy them sooner. Rest assured, we work diligently to minimize delivery times, allowing you to indulge in your purchases with minimal wait. Shop confidently knowing that your items will be on their way to you promptly, enhancing your shopping experience every step of the way.

Our money-back guarantee ensures customer satisfaction, offering refunds exclusively in cases of damaged products. If you receive a damaged item, we are committed to providing a full refund within 10 days upon return. Please note that our products are handmade, so minor defects in designs may occur. This guarantee underscores our dedication to delivering high-quality products and ensuring your trust in our service. If you encounter any issues with your order, please write an email to us with your order id and unboxing video, and we will promptly assist you in resolving the matter.

At Sundar Sakhi, safeguarding your personal data is our top priority. We employ industry-standard encryption for secure transmission and storage, ensuring confidentiality. With restricted access and regular audits, we minimize risks and promptly respond to any breaches. We collect only essential data and ensure third-party compliance. Our commitment to data security is unwavering, and we're dedicated to maintaining your trust in our services.

Got questions or feedback? We'd love to hear from you! Reach out to us through the contact form or WhatsApp at +91 8368736399. Our dedicated team is here to assist you with any inquiries or concerns you may have in 48 hrs. Let's start a conversation today!

Office Timings : 11:00 AM to 7:00 PM (Mon to Sat)

Address: G12 G-Block Ramphal Chowk Sector-7 Dwarka, Delhi 110075

G-12 G Block Ramphal Chowk, Dwarka Sector-7 Delhi - 110075

Welcome to Sundar Sakhi! online store. These Terms and Conditions govern your use of our website, located at sundarsakhi.com. Please read these Terms and Conditions carefully before using the Website.

By accessing or using the Website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these Terms and Conditions, you must not use the Website.

1. Use of the Website

1.1. You must be at least 18 years old to use this Website. By using the Website and agreeing to these Terms and Conditions, you warrant and represent that you are at least 18 years of age.

1.2. You may use the Website for lawful purposes only. You must not use the Website in any way that violates any applicable local, national, or international law or regulation.

1.3. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password.

2. Products and Services

2.1. Our Website offers a variety of jewellery products for sale. We make every effort to display the colors and images of our products accurately; however, we cannot guarantee that your computer monitor's display of any color will be accurate.

2.2. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

2.3. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

3. Payment

3.1. We accept payments through various payment methods. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your purchase.

3.2. All payments are subject to verification and review by us. We reserve the right to refuse to process any transaction, sale, or shipment of products or services to anyone for any reason at any time.

4. Shipping and Returns

4.1. We aim to ship orders promptly after payment is confirmed. However, shipping times may vary depending on your location and other factors.

4.2. Please refer to our Shipping Policy and Return Policy for detailed information regarding shipping and returns.

5. Intellectual Property

5.1. All content included on this Website, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Sundar Sakhi or its content suppliers and is protected by copyright laws.

5.2. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Website or any portion of it unless expressly permitted by [Your Company Name].

6. Limitation of Liability

6.1. To the extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to or use of or inability to access or use the Website.

7. Governing Law

7.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

8. Changes to Terms and Conditions

8.1. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

9. Contact Information

9.1. If you have any questions about these Terms and Conditions, please contact us at sundarsakhi.js@gmail.com.